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Amentum
Jake's Place Manager at Amentum
Nairobi, NairobiKenyaFull TimeMid-Senior Level
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Amentum
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Job Responsibilities:
Manage food and beverage services, as well as entertainment and recreational activities, in compliance with mission requirements and government standards.
Develop and implement operational policies, procedures, and best practices to optimize efficiency and maintain compliance with contract requirements.
Supervise and guide staff, providing training, mentorship, and professional development to ensure a high level of service excellence.
Monitor and ensure customer satisfaction through continuous feedback collection and improvement of services, recreation offerings, and entertainment programs.
Provide oversight of the financial performance of Jake's Place, including budgeting, cost control, and resource allocation to meet revenue and profitability goals while delivering quality service.
Manage an inventory of food, beverages, supplies, and equipment to support operations, ensuring inventory is well-stocked and accounted for at all times.
Ensure all health, safety, and environmental standards are met across operations, including compliance with food handling, sanitation, and safety protocols.
Collaborate with government representatives to plan and coordinate events or activities tailored to meet recreational and operational goals.
Ensure availability in person or designate an alternate to be readily accessible during regular working hours to handle issues or emergencies that arise.
Respond to emergencies or contingencies promptly by being on-site within one hour of official notification.
Maintain up-to-date records and reports on operational, financial, and service activities to ensure transparency and compliance with governmental reviews and audits.
Market activities, events, and services offered at Jake's Place through appropriate media channels to increase participation and promote services to patrons.
Foster a welcoming and engaging community environment that aligns with the interests and motivations of individuals and groups at the installation.
Perform other job-related duties as assigned that are consistent with the nature and level of the position.
Required Qualifications:
A four-year degree from an accredited college or university with a major study in business management, food, hospitality, or a related field.
OR, at least three (3) years of general experience demonstrating knowledge of the goals, principles, methods, and techniques of food, beverage, recreation, and entertainment operations.
Additionally, the candidate must have five (5) years of specialized experience as a middle manager in a similar civilian commercial business role.
Strong understanding of food and beverage, hospitality, and recreation management principles, as well as customer service and event management techniques.
Experience managing operational budgets, controlling costs, and achieving financial performance targets while maintaining excellent service delivery.
Sound leadership skills, with demonstrable experience leading teams and managing daily operations in dining, entertainment, or recreation settings.
Outstanding communication skills, with the ability to engage with a wide variety of customers and staff effectively.
Highly organized with excellent multitasking and time management skills to handle a variety of responsibilities and demands during high-paced operations.
Knowledge of safety, sanitation standards, and food handling procedures.
Proficiency with Point-of-Sale (POS) systems and related software for managing inventory, sales, and financial reports.
Must be able to successfully complete and maintain all required training and certifications, including Customer Service, Cardiopulmonary Resuscitation (CPR), First Aid, Food Safety and Sanitation, Alcohol Server Intervention Training and local emergency procedures training, with annual recertification as required.
Must be in possession of a valid passport and be able to travel internationally.
Passport should be valid for a minimum of one (1) year or more at the time of hiring.
Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
Must be able to obtain and maintain facility credentials/authorization.
Must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.