IT Operations Specialist at CloudFactory

IT Operations Specialist at CloudFactory | Iko Kazi

Role Summary

As an IT Operations Specialist, you will support the day-to-day operation of CloudFactory's infrastructure, networks, and SaaS applications, helping ensure systems remain available, secure, and well maintained. You will carry out routine maintenance, provide first-level support for communication and productivity tools, and contribute to disaster recovery and compliance activities, escalating complex issues to senior team members as needed. This is a great opportunity to build hands-on IT operations experience within a mission-driven, fast-scaling organization.

Carry out routine maintenance of physical data centre infrastructure, including servers, storage, and networking equipment.
Monitor environmental controls and network performance, escalating issues as needed.

Test new features in SaaS applications against defined test cases.
Provide first-level support for communication and productivity tools (e.g., Gmail, Slack), resolving common user issues.

Assist in executing disaster recovery runbooks and participate in scheduled DR tests.
Escalate DR-related alerts and issues as required.

Follow established procedures and security standards, applying good comprehension of conformance to corporate policies and information security requirements.

Contribute creative thinking and new approaches to completing tasks within own work assignments.

Technical knowledge: sound generic domain and specialist IT operations knowledge, typically gained from recognized bodies of knowledge, with an appreciation of the wider business context.
Communication skills: sufficient for effective engagement with colleagues and customers, using appropriate methods, tools, and processes.
Security and compliance awareness: fully aware of organizational standards for security, privacy, and ethics, and applies appropriate working practices in own work.
Problem-solving: applies a methodical approach to routine and moderately complex issue definition and resolution across a variety of environments.
Autonomy: works under general direction, exercising discretion in identifying and responding to complex issues within own assignments, and knows when to escalate.
Collaboration: interacts with and influences colleagues, and has working-level contact with customers, suppliers, and partners.
Continuous improvement mindset: contributes creative thinking and looks for new or better ways to complete tasks.

Bachelor's degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
3–4 years of experience in IT operations, infrastructure, or systems administration.