B
BURN
IT Officer - Ruiru at BURN
Nairobi, NairobiKenyaFull TimeMid-Senior Level
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BURN
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About the Role
Responsibilities
Manage and maintain local IT infrastructure including servers, networks, and endpoint devices across the Kenya office.
Coordinate with the Helpdesk Manager to provide first and second-line technical support to all Kenya-based staff, resolving issues promptly.
Ensure network security, data backup, and disaster recovery procedures are in place and regularly tested.
Coordinate with the NOC Manager on system monitoring, uptime, and incident response.
 Deploy and manage enterprise software, user accounts, and access permissions.
Support audio/video conferencing and collaboration tools for the office.
Maintain IT asset inventory and provide procurement recommendations as needed.
 Ensure compliance with organizational IT policies and local Mozambican regulations.
Conduct basic IT training and orientation for new staff members.
 Requirements
Bachelor's degree in IT, Computer Science, or related fieldÂ
Minimum 3 years of experience in IT support or systems administrationÂ
Strong knowledge of networking (LAN/WAN) and Windows/Linux server administration
Experience with cloud services such as Microsoft 365, Azure, or similar platformsÂ
Familiarity with IT security best practices and compliance frameworksÂ
Excellent problem-solving and communication skills
Fluency in English requiredÂ