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Twyford Tile
Interior Designer at Twyford Tile
Nairobi, NairobiKenyaFull TimeMid-Senior Level
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Twyford Tile
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JOB PURPOSE
The Interior Designer will own and support the MICASSO design consultation experience, helping customers confidently visualize, coordinate, and select complete design solutions for their spaces.
The role will go beyond recommending individual tiles by helping customers understand how different MICASSO products can work together across floors, walls, bathrooms, kitchens, living areas, indoor/outdoor spaces, and other applications.
The Interior Designer will combine design expertise, customer consultation, product knowledge, visualization, and commercial awareness to transform customer ideas and requirements into practical, aesthetically cohesive, and commercially appropriate MICASSO space solutions.
The ultimate objective is to move customers from:
ONE PRODUCT → COORDINATED PRODUCTS → COMPLETE MICASSO SPACE SOLUTION
KEY RESPONSIBILITIES
CUSTOMER DESIGN CONSULTATION
Conduct professional design consultations with MICASSO customers.
Understand customer preferences, lifestyle, budget, space requirements, and desired aesthetic.
Guide customers in selecting products that work together rather than recommending individual products in isolation.
Translate customer ideas, reference images, floor plans, and inspiration into practical design solutions.
Explain design recommendations clearly and confidently to customers.
Help customers make informed decisions by presenting suitable alternatives where necessary.
Support customers from initial concept through to final product selection.
PRODUCT COORDINATION & COMPLETE SPACE SOLUTIONS
Develop coordinated product recommendations for complete spaces.
Combine MICASSO tiles with complementary products and finishes where applicable.
Recommend suitable combinations for:
Floors and walls
Feature walls
Bathrooms
Kitchens
Living spaces
Bedrooms
Indoor/outdoor transitions
Commercial spaces
Sanitaryware and complementary finishes
Identify opportunities for relevant cross-selling and complementary product recommendations.
Ensure recommendations consider aesthetics, functionality, availability, customer budget, and intended application.
SPACE PLANNING
Review customer floor plans, measurements, photographs, and reference images.
Understand room proportions, circulation, lighting, doors, windows, and intended use.
Recommend appropriate tile sizes, layouts, patterns, and material combinations.
Advise customers on how different design choices can influence the perceived size, proportion, atmosphere, and functionality of a space.
Develop practical design solutions for residential and commercial spaces.
Consider installation practicality when developing proposed layouts.
MOOD BOARDS & DESIGN CONCEPTS
Prepare customer-specific mood boards and design concepts.
Develop:
Colour palettes
Material combinations
Tile pairings
Style directions
Product selections
Finish combinations
Translate technical design concepts into visual presentations that customers can easily understand.
Maintain a library of reusable inspiration concepts for common customer needs and spaces.
DESIGN VISUALIZATION
Help customers visualize MICASSO products within their actual spaces.
Prepare sketches, digital concepts, mood boards, and basic 3D visualizations where appropriate.
Use customer floor plans, photographs, measurements, and reference images to demonstrate possible finished outcomes.
Develop before-and-after concepts and visual presentations for selected projects.
Ensure all visualizations are practical and based on available MICASSO products.
LIFESTYLE-LED DESIGN
Understand how the customer intends to use a space before making product recommendations.
Consider requirements such as:
Family living
Entertaining
Relaxation
Hospitality
Rental properties
Luxury residential spaces
Commercial spaces
High-traffic environments
Children's spaces
Indoor/outdoor living
Ensure recommendations balance:
AESTHETICS + FUNCTIONALITY + LIFESTYLE + BUDGET
SALES SUPPORT & COMMERCIAL CONTRIBUTION
Work closely with Sales Consultants during customer consultations and product selection.
Join customer consultations where deeper design expertise is required.
Help Sales Consultants resolve customer uncertainty regarding product selection.
Recommend commercially appropriate solutions based on:
Customer budget
Available MICASSO products
Project requirements
Design suitability
Potential order value
Support customers toward a clear final product selection.
Identify opportunities to increase the customer's basket through relevant complementary products.
Support the sales team by providing clear product and design recommendations.
The Interior Designer is not primarily a salesperson, but their design expertise should help customers become more confident in making purchasing decisions.
DESIGN CONSULTATION PROGRAMME
Support the development and implementation of MICASSO Tile Plaza's professional Design Consultation Service.
Conduct scheduled design consultation sessions.
Prepare for consultations by reviewing customer information, floor plans, photographs, and requirements.
Maintain consultation appointments and records.
Document design recommendations made to customers.
Provide recommendations to Sales Consultants for quotation and follow-up.
Participate in customer workshops, special consultation days, design events, and showroom activities.
CUSTOMER FOLLOW-UP
Maintain accurate records of customer consultations.
Record products, concepts, and combinations recommended during consultations.
Share recommendations with Sales Consultants for quotation and follow-up.
Support follow-up consultations where customers require additional design clarification.
Track selected projects through to final product selection where possible.
Document successful customer projects for portfolio and marketing purposes.
SHOWROOM INSPIRATION & CUSTOMER EXPERIENCE
Continuously identify opportunities to make MICASSO Tile Plaza more inspirational and customer-focused.
Recommend and develop:
Room-set concepts
Tile combinations
Lifestyle installations
Product pairings
Display stories
Colour stories
Seasonal design concepts
Work closely with Marketing and Plaza teams to improve product presentation.
Ensure showroom displays demonstrate how customers can use MICASSO products in complete spaces rather than simply displaying individual tiles.
Contribute to creating an engaging and inspirational customer experience.
MICASSO PRODUCT EXPERTISE
Develop strong knowledge of the MICASSO product portfolio, including:
Product ranges
Sizes
Finishes
Textures
Technologies
Design inspirations
Applications
Complementary products
Product performance and suitability
Understand differences between product technologies and recommend appropriate products according to customer requirements.
Stay informed about newly launched MICASSO products.
Incorporate new products into customer recommendations, concepts, and showroom displays.
DESIGN & MARKET TREND INTELLIGENCE
Keep up to date with interior design, architectural, and lifestyle trends.
Monitor developments in:
Colours
Materials
Textures
Wood-look surfaces
Stone and marble looks
Large-format surfaces
Bathroom design
Kitchen design
Residential design
Commercial design
Translate relevant trends into practical MICASSO product recommendations.
Share useful design insights with Sales and Marketing teams.
CONTENT & MARKETING SUPPORT
Provide professional design expertise to support MICASSO marketing initiatives.
Contribute ideas and content for:
Design tips
Product pairing content
Room inspiration
Educational videos
Product demonstrations
Trend content
Customer design guides
Social media content
Showroom events and workshops
Support Marketing in ensuring that design-related communication is professional, credible, visually appealing, and relevant to customers.
PROJECT PORTFOLIO
Maintain a portfolio of completed customer concepts and projects.
Document:
Before/after concepts
Mood boards
Customer spaces
Product combinations
Visualizations
Completed installations where available
Identify strong customer projects that may be developed into MICASSO case studies or marketing content, subject to appropriate customer approval.
QUALIFICATIONS & EXPERIENCE
Education
Bachelor's Degree or Diploma in Interior Design, Interior Architecture, Spatial Design, Architecture, or a related discipline.
Formal training in architectural/interior visualization is an added advantage.
Experience
Minimum 3–5 years of practical interior design experience.
Experience in a customer-facing design environment is highly preferred.
Experience in residential interior design is strongly preferred.
Experience working with tiles, surfaces, kitchens, bathrooms, furniture, sanitaryware, finishes, or building materials is an added advantage.
Experience conducting direct customer design consultations.
Demonstrable experience creating mood boards, material combinations, space concepts, and visualizations.
Experience supporting retail or showroom customers is highly desirable.