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Teleperformance
Human Resource Shared Services Specialist | TP Kenya at Teleperformance
KenyaFull TimeMid-Senior Level
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Job Summary
We are seeking a highly organized and detail-oriented Specialist.
Payroll Management/Processing
Ensure the accuracy of employee payroll
Working closely with internal and external partners to ensure employees salaries are paid in time
Working closely with Finance & Payroll partners on payroll and redressal of payroll grievances
In charge of pays lips and interpretation of monthly paycheck
Oversee marking of employee attendance on real time
Propose new developments on employee's attendance from time to time
Authorize and effect new changes in payroll e.g., corrections, HELB deductions, bank account changes request etc.
Administer salary calculation and approval before changes are effected in payroll
Anniversary Appraisal
Performing annual anniversary appraisal for agents and non-agents
Run anniversary appraisal for agents and non-agents
In charge of addressing employee anniversary appraisal grievances from time to time
Ensure new salary calculations are effected in payroll and anniversary letters released on time
Oversee the initiation of probation and assessment, P&C database maintenance and communication to confirmed staff
Medical Insurance
Working closely with HRSS Assistant and stakeholders to ensure employees are enrolled to medical cover, group life and WIBA on time
In-charge of reviewing and addressing medical cover grievances as they come or reported to HR
Oversee the validation and timely payment of premiums
Oversee addition and deletion of members from medical cover, group life and WIBA
Work closely with Wellness team to manage/recommend employee health and safety programs
Disciplinary Management
In charge of handling employee disciplinary case incompliance with HR policies and labor laws
Chair disciplinary meetings to ensure that all cases are investigated, due process properly follow and cases closed on time
Oversee maintenance of disciplinary tracker from time to time
Policies and Guidelines
Continue to develop and maintain high value processes and policies
Continue to recommend and propose new changes and maintenance of HR Manual/employee handbook
Timely re-evaluation of policies for efficiency and effectiveness
Plan and set objectives for the HRSS team and track progress
Offer professional advice to employees' and managers queries regarding HR policies and resolve in a timely and professional manner
Custodian of all policies
HR Projects
Ensure consistent update and management of HR Management System
End User and Admin Training to all new joiners on HR Management System and refresher on new changes
Managing HRSS Project plus other HR projects as assigned from time to time
Ensure the relevant HR database is up to date and accurate
Policy review, training, and interpretation Contract Management:
Oversee the administration of HR-related documentation, such as contracts of employment, personal files, and monthly file audit
Oversee the maintenance of employee files and run monthly audit to confirm consistency and accuracy from time to time
Support the implementation of process wise movement and issuance of employee transfer/promotion letters
Leave Management and Reporting
Oversee management of employee leave records, updating and reporting
Monitor adherence to and compliance to Leave Policies and procedure
Personal Administration
Ensuring the integrity and confidentiality of HR data
Ensure and accuracy and stability of Staff Master Database
Working closely with HRSS Assistants to collect new joiners' data or new changes and update from time to time
Custodian of the Staff Master Database
Oversee the management and review of employee exit interview
Oversee BGV process and conduct final adjudication on suspicions
Other duties
Offer coaching and career development to HRSS Assistants
Plan and monitor HRSS assistance tasks from time to time
Requirements
Minimum 2+ Years experience in HRSS
Diploma, Degree in HR .
Must be an Active IHRM Member.
Excellent organization skills and attention to detail.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact and professionalism.
Excellent verbal and written communication skills.
We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted.