Overall purpose of the job
The incumbent will assist in the implementation of hospitality policies, procedures and processes.
Job specifications (duties)
The specific duties and responsibilities of the officer will entail assisting in: -
- Preparing housekeeping unit reports which reflect financial implications, complaints and compliments on monthly and quarterly basis to ensure that all revenue generated are captured and complaints are acted upon;
- Allocating duties to staff for smooth running of the housekeeping unit;
- Evaluating performance targets to supervised staff to ensure that continuous improved performance standards and goals are achieved;
- Planning and coordinate reservations and bookings of guests using the institution's conferencing facilities to ensure that the guests are comfortable;
- Inspecting hostel, public areas, grounds and conference rooms to determine need for repair or replacement of furniture or equipment and make recommendations to the senior hospitality officer to prolong the life span;
- Providing content for marketing content school services such as conference facilities, hire grounds for wedding through brochures, journals, and magazines to ensure maximum bookings throughout the year;
- Coordinating and issuing of cleaning supplies and equipment to support staff to facilitate their daily operations;
- Ensuring invoicing and billing of guests and students for settlement of bills to avoid loss of revenue to the institution;
- Investigating complaints regarding housekeeping services and equipment and take corrective action to maintain high professional standards of the section; and
- Nurturing good relationship with the key clients for financial sustainability and as marketing tool for the school.
Persons' specifications
For appointment to this grade, an officer must have :-
- Bachelor degree in Hospitality Management, Home Economics or Institution Management from a recognized Institution;
- Meet requirements of chapter six of the Constitution; and
- Proficiency in Computer Applications.
