Head of Workplace IT at M-KOPA Solar at M-KOPA Solar

Head of Workplace IT at M-KOPA Solar at M-KOPA Solar | Iko Kazi

What You'll Do

At M-KOPA, you'll own the Workplace IT roadmap end-to-end — from networks and telephony to end-user compute, identity, productivity tooling, and service management. You'll lead and grow a multi-country Workplace IT team, own the opex and capex budget, and drive cost discipline across hardware, connectivity, telephony, and software. Join us in combining strong technical infrastructure with a genuinely user-focused mindset that keeps a fast-growing, multi-country fintech productive and secure.

Your Environment

Networks & telephony: Wired and wireless networks across all offices, warehouses, and retail sites; contact-centre telephony across ~10 call-centre sites
On-site infrastructure: On-prem hardware and physical environments — server rooms, power, cooling, physical security, CCTV
End-user compute & mobility: Full lifecycle management of laptops, desktops, and phones for 2,500+ employees, plus endpoint and mobile device management (MDM)
Identity & access: Identity platform (directory, SSO, MFA), joiner/mover/leaver processes, and recertification for internal and external applications
Productivity & collaboration: Core software suite selection and management (collaboration, back-office, AI tools), vendor/contract management, licensing/SaaS spend, meeting-room and AV systems
Security & resilience: IT-side security hygiene (patching, vulnerability remediation, endpoint protection, hardening), business continuity and disaster recovery

Our Workplace IT Approach

We balance cost, performance, security, and resilience — especially in variable-connectivity markets
We partner closely with the Security function on IT-side security hygiene, with clear ownership boundaries between the two functions
We keep access controls operationally excellent, low-friction for users, and audit-ready
We set and drive the norms and adoption practices that make tools actually succeed, not just get deployed
We measure ourselves against SLAs and service performance metrics that show IT is delivering

What You Need

We care more about your skills than where you got them from — relevant degrees or certifications (e.g. ITIL, CISSP, cloud/network certs) are desirable but not required.

Required Experience:

Proven leadership of a multi-site IT function at scale, ideally across multiple countries
Strong commercial and vendor-management skills — negotiating and managing ISPs, telco, hardware suppliers, and SaaS/MSP contracts
Strong security mindset and understanding of identity, endpoint, and network security
Solid network monitoring and performance fundamentals, and enough infrastructure depth (including physical/server-room engineering) to hold their own with specialists
Comfort operating in high-growth, emerging-market environments
User-focused mindset and experience collecting and responding to internal feedback on team performance
Experience leading a workplace IT team, or strong IC/manager experience in a related domain with demonstrable readiness to take the next step

Head of Workplace IT at M-KOPA Solar