Front Office Agent at Novotel

Job Description

First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Responsibilities and essential job functions include but are not limited to the following: 

• Greet and register guests, providing a warm and professional welcome

• Perform check-in and check-out procedures accurately and efficiently

• Handle guest inquiries and requests promptly and courteously

• Manage reservations and room assignments using hotel management software

• Process payments and maintain accurate financial records

• Enrol guests to the ALL loyalty program

• Assist with currency exchange and safety deposit box services

• Collaborate with other departments to ensure guest satisfaction

• Promote hotel services and local attractions to enhance guest experience

• Address and resolve guest complaints in a timely and professional manner

• Maintain a clean and organized front desk area

• Ensure compliance with hotel policies and safety procedures

• Assist with night audit duties when assigned to evening shifts

Qualifications

• Diploma in Front Office operations or related field

• Previous experience as a Front Office Agent in a 4/5 star

• Experience in Opera Cloud

• You're a doer – and even if you do it wrong sometimes, you openly admit it.

• You're not just bringing your abilities, but also your character

• Excellent customer service skills with a friendly and professional demeanour

• Ability to work efficiently in a fast-paced environment

• Strong attention to detail and organizational skills

• Flexibility to work various shifts, including evenings, weekends, and holidays

Additional Information

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists

• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.