Food & Beverage Supervisor at PrideInn at PrideInn | Iko Kazi

Food & Beverage Supervisor at PrideInn at PrideInn | Iko Kazi

POSITION SUMMARY

To support the Head Food & Beverage Operations and service in delivering exceptional dining experiences across the resort. The role assists in supervising all Food & Beverage outlets and ensuring efficient operations, high service standards, guest satisfaction, and smooth day-to-day service delivery.

KEY RESPONSIBILITIES

The successful candidate will be responsible for:

The successful candidate will be responsible for:
Supervise daily restaurant operations and ensure smooth service delivery.
Lead, schedule, and allocate duties to restaurant staff effectively.
Maintain exceptional guest service and ensure prompt service recovery.
Coordinate with Kitchen, Bar, Stewarding, Reservations, and other departments.
Ensure restaurant setup, presentation, and cleanliness meet 5-star standards.
Monitor service quality and ensure consistent operational standards.
Manage VIP arrangements, special requests, and guest feedback.
Promote restaurant offerings, promotions, and F&B revenue opportunities.
Monitor stock levels and ensure timely ordering of restaurant supplies.
Control operating equipment and minimize breakages, wastage, and losses.
Ensure compliance with hygiene, health, safety, and sanitation standards.
Conduct pre-shift briefings and maintain effective team communication.
Train, coach, and mentor staff to achieve service excellence.
Monitor staff performance, attendance, discipline, and professional conduct.
Prepare operational reports and perform other duties assigned by management.

REQUIREMENTS

Bachelor's Degree/Diploma in Hotel Management, Hospitality, Business Administration, or a related field.
Minimum 3 years' supervisory experience in F&B Service, preferably in a 4- or 5-star hotel.
Strong leadership, communication, and organizational skills.
Good knowledge of cost and stock control.
Flexible to work early and late shifts, weekends, and public holidays.

ESSENTIAL SKILLS

Leadership & Team Management
Communication & Interpersonal Skills
Problem-Solving & Decision-Making
Customer Service & Service Excellence