HI
Holiday Inn
Food & Beverage Supervisor at Holiday Inn
KenyaFull TimeMid-Senior Level
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Holiday Inn
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Key Responsibilities
Supervise daily operations of restaurants, bar, banqueting and other F&B outlets.
Lead, coach and motivate the F&B team to deliver exceptional guest service.
Maintain high standards of service, cleanliness, presentation and product quality.
Handle guest feedback and complaints promptly and professionally.
Conduct daily briefings and effectively coordinate team activities.
Monitor staff performance, deployment and service standards.
Ensure compliance with IHG brand standards, HACCP, food safety, health and safety requirements. • Monitor stock, inventories, wastage and departmental cost controls.
Support F&B promotions, revenue initiatives and achievement of departmental targets.
Coordinate effectively with the Kitchen and other hotel departments.
Assist the F&B Manager with reporting, scheduling, training and other administrative duties.
Qualifications & Experience
Diploma or Higher Diploma in Food & Beverage Management, Hospitality Management or a related field.
Minimum 3 years' relevant F&B experience, preferably in a supervisory role within a reputable hotel.
Strong leadership, communication and interpersonal skills.
Excellent guest service and problem-solving abilities.
Knowledge of HACCP, food safety, inventory and cost-control procedures.
High level of professionalism, integrity and attention to detail.
Ability to work shifts, weekends and public holidays.
Previous experience in an international/IHG hotel environment will be an added advantage.