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Severin Sea Lodge
F&B Service Supervisor at Severin Sea Lodge
Nairobi, NairobiKenyaFull TimeMid-Senior Level
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Severin Sea Lodge
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In this role you lead restaurant and bar service so every meal feels calm, precise, and warm. You run the floor — not the kitchen — coach the service team, and keep dining aligned with the rest of the guest stay. This is a live-in role with rotational leave.
Tasks
Lead daily restaurant and bar service to a consistent luxury standard.
Brief, coach, and support waiters and bartenders on shift; step in on the floor when needed.
Keep mise en place, presentation, and timing tight before and during service.
Coordinate with kitchen and other departments so meals, diets, and special requests are delivered as briefed.
Handle guest requests and complaints quickly, professionally, and with follow-through.
Support bush dining and special F&B moments when they are part of the guest programme.
Ensure accurate posting, billing, and end-of-shift reporting.
Protect stock, standards, and a professional guest-facing atmosphere.
Requirements
At least 3 years in F&B service in a 4-star or 5-star hotel, lodge, or safari camp, including at least 1 year supervising waiters and/or bartenders.
Proven ability to run a full restaurant or bar shift.
Strong food and beverage service skills, including wine and bar service.
Fluent English, spoken and written.
Willing to live in at camp, work rotating shifts (including weekends and public holidays), and follow a rotational leave pattern.
Calm under pressure, guest-first, and reliable on standards and integrity.
Nice to have: safari camp or luxury lodge experience; diploma in hospitality.
Benefits
Work in a renowned luxury safari camp inside Tsavo West National Park.
A real supervisory seat: you own F&B service for the camp.
Close collaboration with camp leadership in a small, high-standard team.
Career growth within Severin Hotels.
Competitive live-in package aligned with experience, including rotational leave.