D
DHL
EXP SSA KE | Tele Sales Executive - Mandarin Speaking at DHL
KenyaFull TimeMid-Senior Level
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DHL
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Role Purpose
The Tele sales Executive – (Mandarin speaking) will act as the main contact for DHL tele sales customers in Kenya, driving revenue growth, customer retention, and service excellence through proactive telephone-based sales and relationship management. This role supports DHL's customer-centric approach by identifying new business opportunities, growing existing accounts, and ensuring customers receive high-quality sales and post-sales support.
Key Responsibilities
Manage a portfolio of tele sales customers through regular call cycles to secure new business, retain existing customers, and achieve agreed sales targets.
Build strong customer relationships to maximize account potential, reduce attrition, and limit competitor opportunities.
Drive revenue growth through upselling, cross-selling, prospect conversion, and opening profitable new accounts.
Provide customer-focused sales and post-sales support, ensuring prompt resolution of sales-related queries and service requirements.
Work closely with Sales Channels and internal DHL departments to maintain cost-effective service delivery and achieve area targets.
Prepare and implement a personal sales plan focused on new business development and growth within the existing customer base.
Maintain accurate customer records and complete daily and weekly reports to track productivity and sales effectiveness.
Apply DHL product and service knowledge, commercial awareness, regional profit margin standards, pricing guidelines, and discount controls.
Undertake additional duties or projects assigned by the Area Sales Manager or Commercial Manager, Direct Sales.
**Required **Qualifications and Skills
Minimum of 3 years' experience in sales, preferably in tele sales, customer relationship management, or a service-driven commercial environment.
Degree, or equivalent qualification.
Strong telephone, customer engagement, negotiation, and communication skills.
Fluency in English and Mandarin, both spoken and written, is required.
Good commercial awareness with the ability to identify sales opportunities and convert prospects into active accounts.
Ability to work collaboratively with sales teams and internal departments while maintaining accurate records and reports.