BTL
Biometrics Technology Ltd.
Electronic Queue Management Systems (EQMS) Technician at Biometrics Technology Ltd.
KenyaFull TimeMid-Senior Level
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Biometrics Technology Ltd.
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We are seeking a qualified IT Technician to join our technical team. The successful candidate will be responsible for the installation, configuration, maintenance, and troubleshooting of Electronic Queue Management Systems (EQMS) and related hardware/software. This role supports both new deployments and existing client installations, ensuring system reliability and compliance with Service Level Agreements (SLAs).
Key Responsibilities
Install and commission EQMS equipment, kiosks, printers, displays, and servers
Provide first- and second-line technical support, both on-site and remotely
Diagnose and resolve hardware, software, and network connectivity issues
Conduct preventive and corrective maintenance, including equipment replacement
Support system integration, upgrades, and project implementation activities
Maintain accurate technical documentation and service reports
Deliver professional client support and training when required
Qualifications & Experience
Diploma or Degree in IT, Computer Science, Engineering, or related discipline
Minimum 2 years' experience in IT support, systems installation, or ICT infrastructure
Strong knowledge of computer hardware, Windows operating systems, and networking fundamentals
Hands-on experience with printers, kiosks, displays, and LAN troubleshooting
Professional certifications (CompTIA A+, Network+, CCNA, Microsoft, ITIL) are an added advantage
Experience with EQMS, SQL/database support, or systems integration will be highly desirable
Competencies & Attributes
Excellent troubleshooting and analytical skills
Strong communication and customer service orientation
Ability to work independently and collaboratively within a team
Flexibility to travel frequently and work outside normal hours when required
Professional, dependable, and adaptable in diverse client environments
Why Join Us
Structured mentorship and on-the-job training
Exposure to leading security technologies
Opportunities for professional growth and continuous learning
A supportive and collaborative work environment
Biometrics Technology Ltd. is an Equal Opportunity Employer. We do not discriminate on the basis of race, nationality, religion, disability, age, or any other characteristic protected by law. All employment decisions are based on business needs, job requirements, and individual qualifications