SL
Sheer Logic
Direct Sales Executives-Mtwapa at Sheer Logic
KenyaFull TimeMid-Senior Level
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Sheer Logic
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Purpose of the Role
Key Responsibilities
Customer Acquisition
Ensure compliance with onboarding processes including KYC and customer education.
Collaborate with line management to develop and monitor sales initiatives.
Track adherence to SLAs during acquisition and onboarding.
Recover devices from noncompliant customers.
Customer Support
Provide first-level troubleshooting and resolution of customer issues.
Escalate unresolved customer and network issues appropriately.
Reporting
Collate daily target achievements and analyze monthly market trends.
Prepare dashboards for weekly reviews and ad-hoc reports.
Market Intelligence
Monitor and report competitor activities.
Provide customer insights and suggest relevant products or services.
Market Activation
Qualifications
Graduate degree or Diploma in Business Administration or equivalent.
Understanding of telecom/fixed wireless trends is an advantage.
Minimum of 1 year in outdoor sales, preferably in telecom.
Commercial acumen with knowledge of competition, devices, packages, and commission schemes.
Tech-savvy with understanding of 5G and Fixed Wireless Services.
Resilience and ability to deliver against stretch targets.
Strong entrepreneurial spirit.
Performance-driven mindset with strong planning and organizational skills.
Self-motivated, enthusiastic, and energetic.