Debt Collector at TakaTaka Solutions Limited at Takataka Solutions Limited

Debt Collector at TakaTaka Solutions Limited at Takataka Solutions Limited | Iko Kazi

Job Description:

Actively pursue overdue accounts using phone calls, SMS, email reminders, and field visits.
Maintain up-to-date customer contact records, ensuring all collection communications are logged.
Follow up on bounced cheques, dishonored payments, and pending postdated cheques.
Negotiate payment plans with defaulting clients and ensure adherence to agreed terms.
Collaborate with the Credit and Collections Supervisor to identify high-risk accounts and recommend appropriate action.
Update QuickBooks/ERP with payment commitments, follow-ups, and receipts once payments are made.
Coordinate with Sales and Customer Service to resolve billing disputes that delay collections.
Ensure all customer reconciliations are complete and accurate before account closure or escalation.
Generate weekly reports summarizing collections progress, aging analysis, and delinquent accounts.
Support the Credit and Collection Supervisor in implementing new collection strategies and automation tools.
Ensure compliance with ETIMS, KRA, and internal audit requirements for receivable documentation.
Assist in developing and refining customer credit profiles and flagging recurring defaulters.
Participate in monthly receivables review meetings, presenting insights and recommendations.
Support in legal recovery processes by preparing accurate account statements and evidence for external agencies or lawyers.
Build and maintain strong relationships with clients to promote timely payments and long-term trust.

Minimum Requirements:

Diploma or Degree in Finance, Accounting, Business Management, or related field.
CPA I or equivalent qualification will be an added advantage.
Minimum 2–3 years experience in debt collection or accounts receivable management in a fast-paced environment.
Proven success in negotiating payment plans and handling difficult customer conversations.
Experience working with QuickBooks, ERP systems, or CRM-based collection tools.
Familiarity with ETIMS compliance, reconciliation processes, and debt follow-up reporting.

Debt Collector at TakaTaka Solutions Limited