SG
Solvo Global
Customer Service Representative (French and English) at Solvo Global
KenyaFull TimeMid-Senior Level
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Solvo Global
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What You'll Do:
Assist customers through phone, email, and text channels
Resolve inquiries efficiently while delivering an exceptional customer experience
Use CRM tools to document customer interactions
Maintain accurate customer information in internal systems
Collaborate with team members to achieve service excellence
What We're Looking For:
Advanced/Fluent English and French language skills (mandatory)
Excellent verbal and written communication skills
Strong problem-solving and critical-thinking abilities
Ability to multitask and navigate multiple systems simultaneously
Positive attitude and customer-focused mindset
Professionalism, reliability, and eagerness to grow
Important: Only candidates with fluent French (B2+ level or higher) will be considered for this position.