PCL
Peoplelink Consultants Ltd
Customer Service Executive at Peoplelink Consultants Ltd
KenyaFull TimeMid-Senior Level
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Peoplelink Consultants Ltd
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RESPONSIBILITIES
Answer incoming calls and respond to customer inquiries promptly and professionally
Make outbound calls for follow-ups, confirmations, or service-related communication
Resolve customer complaints and escalate complex issues where necessary
Adhere to call center scripts, policies, and service standards
Maintain high levels of customer
Excellent verbal communication skills
Good listening and problem-solving abilities
Basic computer skills and ability to use call center systems
Ability to work under pressure and meet targets
Prior call center or customer service experience is an added advantage satisfaction and call quality