IG
Ital Global
Customer Experience Reliever at Ital Global
KenyaFull TimeMid-Senior Level
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Ital Global
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We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.
Job Requirements
Bachelors Degree in Communication, Public Relations, Marketing or any related course.
Customer Service experience: 6 months-1 Year would be an added advantage .
Proficient in Microsoft Office.
Competencies and Skills Required
Excellent communication and presentation skills.
Enthusiasm and Reliability
Ability to multi-task.
Vibrant and people oriented
Ability to work under pressure
Job Responsibilities.
Maintaining a positive, empathetic and professional attitude toward customers at all times
Communicating with customers through various channels.
Vast product knowledge.
Ensure efficiency of the customer service process.
Ensure customer satisfaction through the provision of professional customer support.
Develops and maintains strong relationships with customers by providing support, information, and guidance
Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
Maintain a high profile in the day to day operations.
Answer all incoming calls and redirect them or keep messages.
Performs other related duties as assigned.