VH
Valley Hospital
Customer Experience Manager at Valley Hospital
KenyaFull TimeMid-Senior Level
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Valley Hospital
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Excellent verbal and written communication skills.
Strong leadership, coaching, and team management abilities.
High emotional intelligence, empathy, and professionalism.
Strong problem-solving and conflict resolution skills.
Ability to analyze patient feedback and implement service
improvement strategies.
Strong organizational and decision-making abilities.
Ability to work collaboratively with multidisciplinary teams and external stakeholders.
Requirements
Minimum Qualifications
Bachelor's Degree in Healthcare Management, Business Administration, Communications, or a related field.
Minimum five (5) years' relevant experience, with at least two (2) years in a leadership role in an organization of similar size.
Strong understanding of customer service principles, patient engagement, and service recovery processes.
Knowledge of hospital operations, patient care workflows, and healthcare compliance standards.