PCL
Peoplelink Consultants Ltd
Customer Care & Service Administrator at Peoplelink Consultants Ltd
KenyaFull TimeMid-Senior Level
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Peoplelink Consultants Ltd
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** RESPONSIBILITIES **
Receive and respond to customer inquiries via phone, email, and other communication channels.
Provide accurate information on services, schedules, processes, and service requirements.
Coordinate, schedule, and follow up on customer appointments and pending requests.
Record customer data, service requests, complaints, and follow-up actions accurately.
Collaborate with internal departments to ensure timely resolution and customer updates.
Handle customer complaints professionally and escalate complex matters to supervisors.
Assist in converting customer inquiries and opportunities into completed service requests.
Prepare daily, weekly, and monthly customer service reports and manage administrative filing.
Maintain strict confidentiality of customer records and adhere to company policies.
**RESPONSIBILITIES **
Diploma or Certificate in Customer Service, Business Administration, Sales & Marketing, or a related field.
Previous experience in customer care, service administration, or reception is an added advantage.
Proficiency in Microsoft Office applications and general computer operations.
Strong communication, interpersonal, and problem- solving skills.
Excellent organizational skills with strong attention to detail and accurate record-keeping.
Ability to multitask, prioritize tasks, work independently, and collaborate within a team.
Professional, courteous, and customer-focused demeanor.