GPC
Great Plains Conservation
Concierge Specialist at Great Plains Conservation
KenyaFull TimeMid-Senior Level
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Great Plains Conservation
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PURPOSE STATEMENT
ROLES AND RESPONSIBILITIES
Manage a dedicated concierge service for Great Plains guests from 08h00 – 17h00 via whatsapp
Create a Whatsapp group between the primary traveler, the agent and the GPC After Hours service to welcomeand check in on guests throughout their stay and work with the After Hours team on any issues that arise
Welcome guests to Africa prior to arrival and remind them to reach out with any questions/issues that shouldarise during their travels.
Following the welcome message, check in with the guests each time they move to a different property reminding them of transfer/flight times etc where applicable
Handle queries/concerns in conjunction with our After Hours team
Develop relationships with camp staff and regional managers for quick answers to queries and assistance where necessary.
Develop personal relationships with agents to ensure top quality concierge service as per the GPC strategy.
REQUIRED QUALIFICATION:
Matric
Tertiary qualification in Travel and Tourism or equivalent
Computer Knowledge
REQUIRED SKILLS AND EXPERIENCE:
Minimum 5 years experience in the travel industry
Proven customer relations ability, with a strong focus on customer service
Excellent English verbal and written communication skills
Ability to deal with agents and guests in a professional and courteous manner, conversing telephonically and via Whatsapp is an absolute requirement
Above-average computer literacy
Knowledge of East Africa as well as Indian Island destinations.
Ability to work under pressure
Ability to work independently, and as part of a team
Flexible working hours as required by the position