Coffee Experience Host at Spring Valley Coffee at Spring Valley Coffee

Coffee Experience Host at Spring Valley Coffee at Spring Valley Coffee | Iko Kazi

The Role

As our Coffee Experience Host, you'll be the face of Spring Valley Coffee inside a 5-star hotel, turning every cup into an incredible experience. You'll prepare coffee, guide guests through the bean-to-cup story, and bring warmth, confidence, and excellent service to every interaction. This is a role for someone who loves people as much as they love coffee - someone who takes pride in craft, presentation, and representing a brand with excellence.

What's In It For You

Be the on-site coffee expert at a prestigious hospitality location.
Work directly with guests, VIPs, and hotel teams, creating meaningful coffee experiences.
Build your skills in brewing, storytelling, cupping, and small-batch roasting.
Join a supportive, passionate team that values growth, training, and curiosity.
And of course - enjoy great coffee every day, shared with a team that loves what they do.

Location & Work Structure

Full-time role based at a 5-star hotel in Nairobi.
You'll represent Spring Valley Coffee on-site daily, working closely with both hotel staff and our Coffee Team.
Reports to the Head of Wholesale.
Requires polished presentation, consistent professionalism, and strong customer interaction skills.

**Role and Responsibilities **
Guest Experience

Coffee Craft

Roast small sample batches on a simple roaster and explain the process to guests.
Dial in espresso, maintain brew quality, and follow set recipes.
Maintain an immaculate, guest-ready coffee and cupping station at all times.
Document roasting logs, recipes, and tasting notes accurately.

Partnership & Operations

Work closely with hotel staff to support their understanding of specialty coffee.
Share guest trends and feedback with the Spring Valley Coffee team.
Ensure safe and compliant operation of all coffee equipment.
Represent our brand with professionalism, warmth, and consistent high standards.

Experience & Education

Strong barista skills with confidence in specialty coffee fundamentals.
Comfortable engaging guests in a calm, friendly, and polished manner.
Good communicator who can explain coffee simply and accurately.
Organised, reliable, and committed to maintaining a high standard of presentation.
Bonus: experience in cupping, light roasting, or hosting tasting sessions (training will be provided)

Coffee Experience Host at Spring Valley Coffee