AMSL
Africa Management Solutions Limited (AMSOL)
Client Support Specialist at Africa Management Solutions Limited (AMSOL)
KenyaFull TimeMid-Senior Level
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Africa Management Solutions Limited (AMSOL)
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Key Responsibilities
Respond to client inquiries through email, phone, chat, and other communication channels.
Provide accurate and timely information based on client needs and company procedures.
Assist clients with questions, requests, account-related issues, and service concerns.
Troubleshoot problems and provide effective solutions professionally.
Follow up with clients to ensure their requests have been properly resolved.
Escalate complex or sensitive issues to the appropriate internal team.
Maintain accurate records of client interactions, requests, and resolutions.
Monitor open requests and ensure timely follow-up and resolution.
Identify recurring client concerns and communicate feedback to internal teams.
Collaborate with different departments to resolve client issues efficiently.
Maintain a professional, responsive, and client-focused approach in all interactions.
Follow company policies, procedures, and service standards.
Qualifications & Requirements
Previous experience in client support, customer service, customer support, account management, or a similar role.
Strong communication and interpersonal skills.
Ability to manage multiple client requests while maintaining service quality.
Ability to work independently and collaborate effectively with internal teams.
Strong organizational and time-management skills.
Reliable internet connection and suitable setup for remote work.
Professional, proactive, and client-oriented attitude.
English proficiency where supporting English-speaking clients is required.