Careers at Britam

Job Purpose:  

• Co-ordinate activities and support services within the Business Processing and compliance maintaining prompt, efficient and effective operational support. 

Key responsibilities: 

• Process all policies new and renewal as per SLA and within the set guidelines. 

• Preparation of data upload files- Benefit set up and Member upload files and ensure set up of correct benefits for each corporate schemes and Retail policies. 

• Process all claims from service providers, sort out invoices with reconciliations issues shared by finance (stuck invoices within the process, resubmissions). 

• Process all reimbursements as per SLA. 

• Process all endorsements as per SLA. 

• System testing, validation and continuous innovation on processes and training of colleagues as required from time to time. 

• Performing Quality assurance on captured claims ensuring reduced reconciliation challenges and that business does not suffer any loss from fraudulent claims. 

• Ensure customer data quality and compliance is maintained across all operations as required. 

• Schemes reconciliation and maintenance of client data – Data reconciliation for Renewals and New Business policies. 

• Master policy creation and conversation for new retail policies. 

• Processing of retail policies and advising finance on receipt and allocation of premiums for retail policies booked. 

• Preparation and request of medical cards within set TAT and maintaining clear records on requested and issued cards to clients. 

• Preparation and presentation of departmental and business reports – Daily and Monthly reports. 

• Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters implementing customer experience strategy for the company. 

• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required:

• Bachelor's degree in a business-related field 

• At least 4-6 years' experience in a similar position 

• Progress in Professional qualification in Insurance (ACII, FLMI or IIK) 

• Computer Literate; emphasis on Microsoft Office and EDMS. 

 Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements 

• Knowledge of insurance products 

• Good communication and customer service skills. 

• Should possess functional knowledge, be result oriented and have problem solving skills.  

• Consistency in adherence to the application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, and resource utilization. 

• Interpersonal skills to effectively communicate with and manage expectations (internal) and other stakeholders who impact performance. 

• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture. 

• Ability to take initiative/responsibility to ensure that daily duties, routines and related additional tasks are completed timely.

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