Call Center and Customer Support Trainer at Mediacrest Training College

KenyaFull TimeMid-Senior Level

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Qualifications:

Diploma/degree in Communications, Business, Public Relations, or a related field.
3+ years of experience in customer support, call center operations, or quality assurance.
Expert knowledge of customer service principles, techniques, and KPIs. In-depth understanding of CRM software, ticketing systems, and telephony systems.
Excellent communication, interpersonal, and problem-solving skills. Strong soft skills and ability to manage difficult conversations.