MF
Mogo Finance
Assistant Inventory & Reverse Logistics Officer (Device Financing) at Mogo Finance
KenyaFull TimeMid-Senior Level
Stand out to recruiters
Get an ATS-compliant resume tailored to roles like this one.
Mogo Finance
Get an ATS-compliant resume tailored to roles like this one.
Responsibilities
Collection Validation & Customer Facilitation
Validate newly collected phones as they are updated during the day.
Verify customer, device, IMEI, collection, and return information for completeness and accuracy.
Dealer, Agent & Branch Support
Respond to queries from dealers, agent dealers, branches, and field teams regarding device returns.
Investigate and resolve routine return-related issues while escalating complex cases to the appropriate department.
Maintain clear communication and timely follow-up on outstanding queries.
Finance Coordination & Payment Reconciliation
Provide supporting information and documentation required to process outstanding payments.
Track unresolved payment cases until closure.
Maintain accurate records of payment exceptions and recurring issues.
HQ Device Receiving & Inventory Updates
Receive and verify phones delivered to HQ against the relevant collection and dispatch records.
Update device receipt status in the system and other approved inventory systems.
Verify IMEI numbers and device quantities to ensure inventory records are accurate.
Report discrepancies, missing devices, or damaged devices immediately.
Device Unpackaging & Preparation
Unpackage newly received phones in accordance with the reverse logistics process.
Inspect devices for visible damage and confirm device identification details.
Locked Device & Customer Follow-up
Contact customers whose returned devices are password/PIN locked.
Request and document the required passwords or access information.
Inventory Storage & Organization
Label storage shelves, drawers, and designated inventory locations according to device grade and category.
Ensure devices are stored systematically and can be easily traced and retrieved.
Maintain proper segregation of devices based on their processing status and grading.
Support regular inventory counts and reconciliation exercises.
Responsibilities
Diploma or bachelor's degree in supply chain management, Logistics, Business Administration, Operations Management, or a related field.
1-3 years' experience in inventory, warehouse operations, logistics, customer service, device operations, or a related environment.
Experience in reverse logistics, mobile/device financing, asset recovery, or inventory management will be an added advantage.
Strong attention to detail and data accuracy.
Good inventory and record-management skills.
Basic understanding of reverse logistics and device lifecycle management.
Good communication and customer service skills.
Ability to work with Monday.com, ERP, Excel, or similar systems.
Strong follow-up and problem-solving ability.
Ability to work under tight SLAs and manage multiple priorities.
Good understanding of IMEI/device tracking and reconciliation.
High level of accountability, integrity, and ownership.