SI
Synkron International
Academy Administrator at Synkron International
Nairobi, NairobiKenyaFull TimeMid-Senior Level
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Synkron International
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Role Overview
The Academy Administrator is responsible for coordinating the day-to-day administrative operations of the Synkron Training Center and ensuring a professional, seamless and responsive experience for trainees, candidates, clients, trainers and training partners throughout the learning journey.
The role serves as the primary administrative and client-service coordination point for the Training Center, supporting candidates from initial enquiry and registration through onboarding, training attendance, assessment, certification and post-training follow-up. The Academy Administrator coordinates training calendars, registrations, candidate communication, training logistics, attendance, records, certification documentation, learning-platform administration, client follow-up and general Training Center administration, working closely with the Training Specialist and Junior Trainer so that trainers can focus on high-quality technical delivery.
As the Synkron Training Center develops its external commercial training portfolio, the role also supports client enquiries, training proposals and quotations, participant registration, payment follow-up, customer feedback, repeat-training opportunities and the maintenance of strong relationships with corporate and individual trainees – making the role central to creating an organized, responsive and high-quality academy experience that strengthens the Synkron Training Center brand.
Key Responsibilities
Candidate & Trainee Client Service: Serve as the primary administrative contact for candidates and trainees, managing enquiries received through email, telephone, website, walk-ins, training platforms and client referrals, providing accurate course and registration information, and escalating technical or complex enquiries to the Training Specialist.
Candidate Registration & Training Onboarding: Coordinate the complete trainee registration process – receiving and processing applications, registration forms, candidate information, supporting documents and payment confirmations, confirming eligibility, issuing training confirmations and joining instructions, and maintaining complete and accurate trainee files.
Training Calendar & Scheduling Coordination: Maintain the Training Center's master training calendar, coordinating course dates, trainer and room availability, laboratory and equipment requirements, client-site sessions, virtual training and OEM programs, avoiding scheduling conflicts and communicating changes promptly to all stakeholders.
Training Session Administration: Coordinate all administrative requirements before, during and after each training session – confirming participant lists, joining instructions, attendance registers, room bookings and materials before training; supporting check-in, attendance tracking and logistics during training; and coordinating attendance reconciliation, feedback collection, assessment documentation, certificate processing and candidate follow-up afterward.
Learner Experience & Engagement: Monitor the candidate experience throughout each training program, follow up on absences and missed sessions, maintain professional and responsive communication with trainees, and ensure complaints and concerns are recorded, followed through and appropriately resolved or escalated.
Client & Corporate Training Coordination: Support corporate clients enrolling employees into Training Center programs, serving as the administrative coordination contact for assigned corporate engagements, coordinating participant nominations, logistics, attendance and certification documentation, and maintaining records to support repeat business and relationship management.
Training Records, Certification & LMS Administration: Maintain accurate and complete Training Center records (participant, registration, attendance, assessment, feedback, completion and certification records), coordinate the administrative certification process, and manage participant profiles, course enrolment, access and reporting within the learning management system.
Training Logistics, Reporting & General Center Administration: Coordinate logistical requirements for Training Center activities (rooms, materials, refreshments, signage, travel), prepare regular administrative and training reports, manage correspondence and office/training supplies, and support the development and continuous improvement of Training Center administrative SOPs.
Requirements
Education Requirements
Bachelor's degree or Diploma in Business Administration, Office Administration, Customer Service, Education Administration, Human Resources, Hospitality, Marketing or a related field.
Customer service or administration certification is an added advantage.
Training administration or learning-management certification is desirable.
Digital/LMS administration training is an added advantage.
Experience
2–4 years' experience in administration, training coordination, customer service, academy administration, education administration, hospitality, client service or a related role.
Experience coordinating training programs, workshops, events or learning activities is strongly preferred.
Experience dealing directly with customers, students, candidates or corporate clients is preferred.
Experience managing registrations, calendars, records and participant communication is desirable.
Experience using an LMS, CRM or similar digital platform is an advantage.
Experience within a technical training centre, professional academy, educational institution or corporate learning environment is an added advantage.
Experience supporting commercial training or fee-paying programs is desirable.
Technical Requirements
Ability to manage the full training administration cycle, including candidate registration and onboarding, from initial enquiry through to certification.
Strong calendar and scheduling management skills, with the ability to coordinate multiple training schedules, candidates, trainers and facilities simultaneously without compromising quality.