Strategic Business Partnering & Workforce Advisory: Act as the primary people advisor to business unit leaders, providing guidance on workforce planning, org design, productivity, and role clarity. Translate business objectives into people plans, capability requirements, and performance expectations. Support leaders in managing headcount growth, restructuring, and scale-up initiatives. Performance Management Ownership (Core Accountability): Own and govern the end-to-end performance management framework across assigned business units. Drive performance goal setting, mid-cycle reviews, end-cycle evaluations, and calibration sessions. Ensure consistent quality of performance reviews using system-based scorecards and analytics. Lead underperformance management, improvement plans (PIPs), and performance interventions. Utilize Zoho People and Zoho Analytics to track performance completion, distribution, and trends. Talent, Succession & Workforce Sustainability: Identify high-potential talent and critical roles across business units. Develop and maintain succession plans and leadership pipelines. Partner with leaders to design retention strategies for critical and high-performing talent. Analyze attrition data and implement proactive retention interventions. Learning, Capability & Training Centre Integration: Conduct capability and skills gap analyses using performance and operational data. Translate skill gaps into structured learning and development plans. Partner with the Training Centre to ensure course relevance, curriculum alignment, and business impact. Measure post-training performance improvement and learning ROI using Zoho Learn, Trainer Central, and Analytics. People Analytics, Insights & Decision Support: Deliver monthly people insights dashboards covering performance, attrition, engagement, and capability. Use predictive analytics to identify people risks and opportunities. Support leadership decision-making with data-driven recommendations. Employee Relations, Culture & Change Enablement: Advise leaders on employee relations matters, disciplinary processes, and grievance resolution. Support change management initiatives including restructures, role changes, and cultural transformation. Reinforce performance culture, accountability, and leadership effectiveness. HR Systems Utilization & Governance: Act as a key functional owner of HR modules within Zoho People related to performance, talent, and learning. Ensure accurate system usage by managers and alignment to HR policies. Partner with the Senior HR Officer to continuously improve system workflows and reporting. Cross-Functional Collaboration: Collaborate with Finance, Operations, and Business Leaders on people-related initiatives. Contribute to group-wide projects and transformation programs. Cross-Functional Collaboration: Collaborate with teams across other Business Units and contribute to projects, initiatives, or tasks that require cross-functional expertise. Participate in and deliver on projects or tasks assigned from other Business Units.
