Employee Relations work is focused on promoting a positive workplace environment through employee communication and engagement including implementing measures to increase employee morale, motivation and satisfaction, while reducing turnover (e.g., employee engagement surveys, work lifestyle programs, on-boarding programs, diversity and inclusion programs and training, etc.). Job Responsibilities: Coaching managers and employees through the performance management process; Serve as the primary HR contact for assigned departments/business units; Understand business goals and workforce needs; translate them into HR solutions; Support and resolve employee relations issues in compliance with company policies and labor laws; Managing employee relations issues (e.g., investigating employee and/or supervisor complaints regarding conduct, performance, or attendance, mediation between employees, monitoring diversity/equal employment opportunity program compliance, etc.); Conducting training sessions for managers to improve employee relations and people skills; HR-specific communications (e.g., employment terms and conditions, company codes of conduct, workforce reductions, etc.); Partner with L&D to coordinate training opportunities; Ensure HR practices comply with labor laws and internal HR policies; Educate employees and managers on HR policies and best practices; Prepare HR dashboards and metrics (attrition, headcount, performance ratings, engagement data); Conduct trend analyses to support strategic HR decisions; Support engagement and wellness initiatives; Contribute to HR transformation, systems implementation, and process improvement initiatives. Requirements: Educational Qualifications and Professional Qualifications: Degree in Human Resources, Business Administration, Psychology, or related field; HR certifications (PHR, SHRM-CP, CIPD Level 3/5) preferred; Must be a registered Member of IHRM. Total Experience & Relevant Experience: Minimum 2–5 years of HR generalist or HRBP experience; Call Centre /BPO experience is an added advantage or experience from the service & hospitality sector and have managed at least 250 plus employees. Minimum Functional Skills / Competencies Required: Strong knowledge of HR laws and regulations; Good working knowledge of Excel; Excellent interpersonal, communication, and stakeholder-management skills; Data-driven decision-making and proficiency in HRIS systems; Ability to manage multiple priorities with high attention to detail.
