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The ideal candidate will provide hands-on support for a variety of end-user devices, ensuring smooth, efficient, and reliable operation of workplace technology. You will work independently on moderately complex incidents and service requests while delivering excellent customer service to internal clients. MAIN TASKS AND RESPONSIBILITIES: Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices. Support standard operating systems and commonly used business applications. Resolve incidents and fulfil service requests according to established procedures. Apply intermediate-level subject matter knowledge to troubleshoot and solve problems independently. Exercise sound judgment when evaluating unique or non-standard situations, providing recommendations when required. Deliver high-quality, client-facing communication—both verbal and written. Participate in small to medium-scale projects as needed. Offer feedback on new or updated technical processes to help improve efficiency. Perform device disposal services in accordance with company policy and compliance requirements. Collaborate with cross-functional teams when advanced or escalated support is required. Maintain accurate documentation of issues, activities, and resolutions.