cian is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Responsibilities Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Virtual desktop troubleshooting for remote staff. Perform laptop, desktop, printer and hardware setup and configurations. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Work with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients. Interact with numerous computer platforms in a multi-layered, client server environment. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Train and orients staff on use of hardware and software. Recommend and / or perform upgrades on systems to ensure longevity. Work with procurement
