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We are seeking an IT Expert to support our dental 3D scanning partners. You will handle complex technical escalations and provide multi-channel support for Windows devices and proprietary software. You'll be the "go-to" for both internal teams and external small business clients. Duties & Responsibilities: Technical Support: Deliver hardware and desktop support for Windows devices and specialized dental software via calls, email, and chat. Operational Leadership: Document SOPs to improve daily workflows and provide technical coaching to front-line agents. Escalation Management: Serve as the SME for dental 3D scanning hardware, resolving deep-tier technical issues. Service Excellence: Ensure all customer complaints are resolved efficiently while maintaining a friendly, professional tone. What We're Looking For: Experience: 1–3 years of IT Help Desk experience. Previous experience in a startup or dental environment is a huge plus. Technical Tools: Proficiency with CRM tools like Zendesk or Salesforce. Language: Fully proficient in English for communication and documentation. Specialization: Ability to quickly master proprietary software and hardware configuration.