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The duties and responsibilities of a Customer Care Assistant II will entail: Receiving and responding to customer inquiries on housing allocation, tenant purchase schemes, estate management, and housing fund services, ensuring courteous handling and basic resolution; Recording, updating, and maintaining customer service logs, inquiries, and complaints in the Board’s service desk/database; Directing customers to appropriate officers or departments for specialized assistance; Assisting in organizing customer service counters, call centers, and help desks for smooth operations; Supporting the administration of customer satisfaction surveys by distributing questionnaires and collecting responses; Participating in sensitization forums, exhibitions, and public awareness events under supervision; Assisting in monitoring service delivery by recording wait times, complaint resolution rates, and client feedback; and Providing front-desk reception duties, including welcoming clients, directing visitors, and handling inquiries courteously.