The Business Operations Manager will be responsible for managing the Business Unit commercially and operationally, ensuring effective and efficient training of Guards, Supervisors, as well as planning, implementing and overseeing the overall monitoring of security operations of the company. Duties and Responsibilities: Manage the Security Solutions Business Unit commercially and operationally to deliver exceptional value to our clients through the advancement of intelligent/smart security solutions with a clear focus on service delivery and customer support. Proactively responsible for upselling and cross-selling the company’s full range of products and services by identifying customer needs, maximizing sales opportunities, and enhancing customer satisfaction and loyalty. Day to day management and further maturation of the security operations function including daily monitoring, management and response to security control systems, including SIEM/Sentinel and coordinates. Leads incident response, including vendor security issues and manages incidents with up-to-date reports. Manage the arrangements of the deployment, relieving, transfers and supervision of guards in the respective zones. To make spot checks on Field officers and other operatives in the respective zones. Visiting scenes of incidents, make entries in the OB’s and prepare appropriate incident reports are prepared within 24hrs. Liaising with the police and investigators on all matters involving incidents and investigations at client premises. Conducting surveys for security requirements requested by clients and also make recommendations. Maintain regular contact with clients to ensure satisfaction with the services provided. Provide leadership and direction for the operations team. Manage staff up-skilling within the department to meet current and planned outputs; build and maintain talent infrastructure and employee development by assessing capability, identifying gaps and designing training programs. Support Commercial and sales efforts, specifically bid and proposal development. Compliance with operational processes; ensure business operational strategies and initiatives are implemented across all Kenya operational areas in a timely and cost-effective manner. Assist the Training Team with any specific to assignment training requirements to ensure the company are meeting the client’s needs. Ensure there is Operations efficiency and cost reduction in accordance to the set parameters. To develop predicted yearly budgets and present to the Head of Operations covering all areas under his/her command. Ensure area is operating within budget, including the monitoring of Supervisors to ensure OT2, off days etc. Demonstrate strong financial acumen through sound financial and commercial decision making with regards to cost discipline, managing efficiency and productivity, perusing revenue growth and optimizing manpower. Key competencies and Qualifications: A security professional with a proven track recorded in security management, planning and coordinating. An ability to carry out scope of work and produce the relevant level of paperwork to support such schemes. Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels. A sound working knowledge of security best practice and legislation affecting the security role. Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills. An intermediate level of IT skills with a very good working knowledge of the range of MS Office packages. A very good knowledge of technology driven security solutions as well as a willingness to continually upgrade that knowledge. Sound judgement and decision making skills, with a “hands on”, problem solving approach, able to remain calm under pressure and take control of incidents, pro-active and self-motivated. An ability to work as part of team and also have the ability to lead teams. Experience of writing procedures, drafting reports, preparing business cases and compiling and adjusting requirements to meet shortfalls in staffing levels. Excellent planning and organization skills to meet deadlines and pay attention to detail, with a consulting mind-set. Understanding financial practices such as cost control and budgeting, demonstrating financial acumen in all decision making. Must have the highest level of integrity, vigilant and of sound judgement
