anch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy. KEY RESPONSIBILITIES: Business Acquisition - 60% To implement the Bank's business development strategy at branch level including growth in customer base with concurrent growth in branch liabilities, assets, products per customer. To formulate and implement branch business plans, forecasts, pipelines and budgets and ensure their control and periodic reviews. To support marketing initiatives, monitor and provide regular feedback on products performance and ensure branch staff are well versed with all the banks products. To maintain and submit the Branch Manager - Sales Activity Report on a regular basis as per the agreed SLAs. Service Delivery - 10% To oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention through effective use of tools provided such as the Customer Relationship Management platform. To implement and monitor the operational and business risks management guidelines for the branch to maximize profitability. To maintain the look, feel and physical security of the branch premises for the benefit of staff and customers. To adopt and take responsibility for the daily operational routines as stipulated by the Branch Manager Daily Routine Guidelines (BM-DRG) without fail. People M
