ADEC Kenya Services EPZ Limited (ADEC Kenya), ADEC Innovations’ outsourcing headquarters in Africa, hosts the company’s business process outsourcing (BPO) and knowledge process outsourcing (KPO) services, to providing data-entry services, research data trace, data and document management and back office support. ADEC Kenya also offers eLearning services through ADEC Innovations’ capabilities in curriculum design and content development; certifications, simulations and assessments; learning management systems; mobile learning systems; and content conversion. Launched in 2014, ADEC Kenya is an expert in bringing cost-effective onshore and offshore BPO solutions globally. Qualifications & Requirements: Bachelor’s Degree in IT or Computer Science or any other related field. Minimum 1 year of IT experience in a busy BPO/KPO, particularly in a data-entry-related project, is a plus. Must have a good understanding of user environment management, including desktops/laptops, profile management, software delivery, etc. Must have a good familiarity with other IT Infrastructure technologies like network attached storage (NetApp), WAN acceleration devices, virtualization, and data warehouse. Must be a champion for pushing IT standards, procedures, policies, and best practices to the infrastructure team. Certifications in Microsoft (MCSE, Exchange)/Cisco/or other equivalent and recognized qualifications is an added advantage Ability to collaborate with other members of the team. Ability to conduct research and data analysis in a fast-paced environment Flexible to accommodate different shift jobs, including night shifts, and must be staying within or ready to relocate to Kitengela and Athi River
